* Status - Network Status : The network part has been fixed at 09:25
* Actions 1) 2nd switch was also restarted once 1st one was back 2) Some Virtual Machines needed to be restarted to have all services recovering
Posted May 09, 2025 - 09:37 CEST
Update
We are continuing to work on a fix for this issue.
Posted May 09, 2025 - 09:00 CEST
Identified
* Actions 1) The switch has been restarted but is not recovering yet
* Status - Our teams are working on the issue
Posted May 09, 2025 - 07:13 CEST
Investigating
* Information: A switch part of a redundant cluster is down * Problem: The services that are not using the redundancy setup are impacted * Start of the Problem: 2024-05-09 05:55 * Outage Reference: TA 36415 * List of Impacted Services: Mail Platform + Kiosk Selfcare Login ( If using Mail Login Backend ) + Some customer infra
Posted May 09, 2025 - 05:55 CEST
This incident affected: Network & Infrastructures.