In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 2024 - 16:00 CEST
Scheduled - Information: Thanks to our telephony platform which is in "active/active geo cluster mode" we are able to safely upgrade our 4 VoIP platforms instances.

Migration Actions: We will move the telephony service of our customers by batch over a longer period.

Call Impact: None, the change is completely transparent

Start of the maintenance: Starting from Thursday 11.07.2024

Duration: Several days/weeks

Changelog: Prepare implementation of OAuth2.0 (QR-code), allow to work on new DesktopControl 8 (based on Electron) implementation, allow to implement a fix for transfer handling of devices without REFER Support ( AVM FRITZ!Box), support of new Firmware Nx70, Stability Enhancements.

Reference: TA 36148

Jul 11, 2024 16:00 - Aug 10, 2024 16:00 CEST
Network & Infrastructures ? Operational
90 days ago
99.99 % uptime
Today
Telephony services ? Under Maintenance
90 days ago
99.99 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
Datacenters & PoPs Operational
90 days ago
100.0 % uptime
Today
Housing ? Operational
90 days ago
96.29 % uptime
Today
FTTH & DSL Operational
90 days ago
100.0 % uptime
Today
FTTO Operational
90 days ago
99.99 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
TV Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 16:44 CEST
Update - VTX TV Service is operational again.
Jul 17, 09:57 CEST
Identified - IPTV Team is heavily working to provide a solution to the problem
Jul 17, 08:59 CEST
Investigating - We do have a legal GeoIP restriction on the VTX TV services to restrict the stream to Switzerland

* Problem
- There is a problem with the GeoIP services that is also blocking services from Switzerland

* Symptoms
- The web browser report an error "Something went wrong"
- the mobile app "Streaming not allowed from this country"

* VTX Reference : TA 36225

Jul 17, 07:30 CEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

Unresolved incident: Upgrade of the Telephony platform - Move Customer telephony service on new version by batch.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - The action performed on Monday 08th July 2024 at 00:30 CEST did fix the problem
Jul 9, 09:04 CEST
Identified - One faulty equipment has been identified and has been isolated.
Automatic redundancy has been temporarily disabled.
We are monitoring the status.

Jul 8, 00:30 CEST
Update - We are continuing to investigate this issue.
Jul 7, 09:39 CEST
Investigating - A few housing customers are being impacted by a degraded performance in one of our Datacenter

VTX Reference : TA 36215

Jul 7, 09:12 CEST
Jul 8, 2024
Resolved - A problem occurred with new incoming calls on Monday 8th July Morning

* Duration: 24 minutes : from Monday 08th July 2024 between 09:23 AM CEST and 09:47 AM CEST

* Symptoms: New incoming calls were rejected with CV195 "You are not authorized to call this number" during the outage

* VTX Reference: TA 36211

Jul 8, 09:47 CEST
Investigating - We do have a problem with new incoming calls that are being rejected with a "Call Forbidden" error
Jul 8, 09:23 CEST